General Product Questions
What types of products can I find in your store?
Our store specializes in a variety of home maintenance and cleaning
solutions, focusing on high-quality products that help keep your home
appliances running smoothly and efficiently. From ice machine cleaners
to descalers for your coffee makers and espresso machines, we offer a range of
products designed to remove limescale, mineral buildup, and ensure the
longevity of your appliance
Are Pristine products safe for all types of appliances?
Yes, all Pristine products are formulated to be safe and effective for the appliances they’re designed for. Always follow the instructions on the label.
Are your cleaning products eco-friendly?
Yes, we prioritize sustainability by using biodegradable ingredients and recyclable packaging wherever possible.
Do Pristine products contain harsh chemicals?
No, we use gentle yet effective ingredients that are safe for you and your appliances.
Can I use the same product for multiple appliances?
Each product is tailored to a specific appliance for optimal results. Check the product description for compatible uses.
Shipping
How long does shipping take?
Orders typically ship within 1 business days. Delivery times vary based on your location but usually take 2-5 business days.
Do you offer free shipping?
Yes, we offer free shipping.
How do I track my order?
After your order is shipped, you’ll receive a tracking number via email. Use it to monitor your package's progress.
Do you ship internationally?
Currently, we only ship within the United States.
Ice Machine Cleaner
How do I use the Ice Machine Cleaner?
Simply add the recommended amount to your ice machine's reservoir, run a cleaning cycle, and rinse thoroughly. Detailed instructions are on the bottle.
Is this product safe for commercial ice machines?
Yes, it’s suitable for both residential and commercial ice machines.
How often should I clean my ice machine?
It’s best to clean your ice machine every 1-3 months, depending on usage or scale buildup.
Product Safety and Ingredients
Are your products safe for septic systems?
Yes, Pristine products are septic-safe when used as directed.
Do your products contain allergens?
Our products do not contain common allergens like nuts or dairy. However, always check the ingredient list if you have specific concerns.
Can I use Pristine products around pets and children?
While our products are formulated to be safe, always store them out of reach of children and pets.
Returns and Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you’re not satisfied, contact us for a return or refund.
How do I initiate a return?
Contact our customer support team on our Contact page with your order number and reason for return.
Appliance Maintenance Tips
What’s the best way to keep my appliances clean?
Regular cleaning with Pristine products and following manufacturer maintenance guidelines will help your appliances last longer.
How do I know if my appliance needs cleaning?
Look for signs like odors, reduced performance, or visible buildup. Cleaning regularly can prevent these issues.
Can regular use of cleaning products improve appliance efficiency?
Yes, cleaning removes buildup that can reduce efficiency, helping your appliances run smoothly.